Last updated: January 2025
⚠️ Important Notice
All purchases on The Stock India platform are FINAL and NON-REFUNDABLE. This includes coin purchases, premium educational videos, store products, and any other digital content or services offered through our platform.
1. General Policy
The Stock India operates as a digital educational platform where all transactions are final. Due to the nature of our digital products and services, we maintain a strict no-refund policy to ensure fair usage and prevent abuse of our educational resources.
2. TSI Coin Purchases
Coin Purchase Policy
- No Refunds: All TSI coin purchases are final and non-refundable
- Immediate Access: Coins are credited to your account immediately upon successful payment
- No Cancellation: Once purchased, coin transactions cannot be cancelled or reversed
- No Exchange: TSI coins cannot be exchanged for real money or other currencies
Automatic Coin Refunds for Cancelled Orders
🔄 Order Cancellation Policy
Automatic Coin Refund: When you cancel a pending order (prediction, trade, or any platform activity), your TSI coins are automatically refunded to your wallet immediately. This ensures you don't lose coins for cancelled transactions.
- Instant Refund: Coins are returned to your wallet within seconds of cancellation
- No Processing Time: No waiting period for cancelled order refunds
- Full Amount: Complete coin amount is refunded for cancelled orders
- Automatic Process: No manual intervention required from our team
Manual Coin-to-Money Refund Requests
💰 Coin Withdrawal Policy
Special Case: If you no longer wish to use our platform and want to convert your remaining TSI coins back to actual money, you may submit a manual refund request to our team.
- Manual Process: Submit a formal request through our support channels
- Team Verification: Our team will verify your account and coin balance
- Approval Required: Refund requests are subject to approval
- Processing Time: 7-14 business days for approved requests
- Minimum Balance: Minimum coin balance may be required for refund eligibility
Coin Refund Process
| Refund Type | Process | Timeline | Requirements |
|---|---|---|---|
| Cancelled Orders | Automatic | Immediate | None |
| Coin-to-Money | Manual Request | 7-14 days | Team verification |
Payment Processing
All coin purchases are processed through secure payment gateways. Once payment is confirmed and coins are credited to your account, the transaction is considered complete and final.
3. Premium Educational Videos
Premium Video Policy
- No Refunds: Premium educational videos are non-refundable once purchased
- Immediate Access: Videos are accessible immediately after coin payment
- Plan-Based Access: Access is granted according to your selected plan
- No Returns: Digital video content cannot be returned or exchanged
Video Access Terms
- Premium videos are accessible based on your selected subscription plan
- Access duration depends on the plan you choose
- Videos may be updated or modified without prior notice
- Offline access may be limited based on your plan
4. Store Products
Store Product Policy
- No Returns: All store products are final sale with no returns accepted
- No Exchanges: Products cannot be exchanged for different items
- No Refunds: Store purchases are non-refundable
- Digital Products: Most products are digital and delivered immediately
Product Categories
| Product Type | Delivery | Refund Policy | Notes |
|---|---|---|---|
| Educational Courses | Immediate | No Refund | Digital content |
| Trading Tools | Immediate | No Refund | Software/App features |
| Premium Subscriptions | Immediate | No Refund | Service-based |
| Digital Resources | Immediate | No Refund | PDFs, guides, etc. |
5. Subscription Plans
Premium subscription plans are billed according to the selected duration and provide access to exclusive content and features. All subscription fees are non-refundable.
Subscription Terms
- Auto-Renewal: Subscriptions may auto-renew unless cancelled before the renewal date
- Cancellation: You can cancel future renewals but current period is non-refundable
- Access Duration: Access continues until the end of the current billing period
- Plan Changes: Upgrades are immediate; downgrades take effect at next billing cycle
6. How to Request Manual Coin Refunds
📝 Refund Request Process
To request a manual coin-to-money refund, follow these steps:
- Contact Support: Send an email to thestockindiaofficial@gmail.com with the subject "Coin Refund Request"
- Provide Details: Include your account information and current coin balance
- State Reason: Explain why you want to withdraw from the platform
- Account Verification: Our team will verify your account and transaction history
- Approval Process: We will review your request within 3-5 business days
- Refund Processing: If approved, refund will be processed within 7-14 business days
Required Information for Refund Requests
- Account Email: The email address associated with your account
- Current Coin Balance: Screenshot of your current TSI coin balance
- Transaction History: Recent coin purchase transactions
- Reason for Withdrawal: Brief explanation for leaving the platform
- Bank Details: Account information for refund processing (if approved)
Technical Payment Problems
If you experience technical issues during payment processing that result in:
- Double charging
- Payment failure but coins not credited
- Unauthorized transactions
Please contact our support team immediately at thestockindiaofficial@gmail.com with transaction details and proof of payment.
Dispute Resolution
All payment disputes will be investigated on a case-by-case basis. We reserve the right to request additional documentation and may take up to 30 business days to resolve disputes.
7. Chargebacks & Payment Reversals
Important Warning
Chargebacks and payment reversals initiated through your bank or payment provider are strictly prohibited. Such actions may result in:
- Immediate account suspension
- Permanent ban from the platform
- Legal action for fraudulent chargebacks
- Reporting to credit agencies
8. Exceptional Circumstances
In extremely rare cases, we may consider refunds for:
- Duplicate payments due to technical errors on our end
- Unauthorized transactions with proper documentation
- Service outages lasting more than 48 hours
All exceptional refund requests must be submitted within 7 days of the transaction and will be evaluated on a case-by-case basis. Our decision is final and binding.
9. User Responsibilities
- Review Before Purchase: Carefully review all product details before making any purchase
- Account Security: Maintain secure account credentials to prevent unauthorized purchases
- Payment Verification: Verify payment amounts and currency before confirming transactions
- Contact Support: Report any issues immediately to our support team
10. Policy Updates
This Refund and Cancellation Policy may be updated periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our platform after policy changes constitutes acceptance of the updated terms.
11. Frequently Asked Questions
12. Contact Information
For questions about this policy or to report payment issues, contact us at:
- 📧 Email: thestockindiaofficial@gmail.com
- 📱 Phone: +91 9898153609
- 💬 WhatsApp: +91 9898153609
📋 Summary
Remember: All purchases on The Stock India platform are final and non-refundable, except for:
- Automatic Coin Refunds: Cancelled orders automatically refund TSI coins immediately
- Manual Coin Refunds: Special requests to convert remaining coins back to money (subject to approval)
- Technical Issues: Duplicate payments or unauthorized transactions
Please review all product details carefully before making any purchase. For coin refund requests, contact our support team with proper documentation.